Privacy Policy

When you send an enquiry from our website we will collect certain personal details from you. We need to collect this information in order to contact you in relation to your enquiry.

The data you provide may include:

• Your name
• Your email
• Your telephone number

When you book a holiday with Experience Ardeche Ltd we will collect certain personal details from you in order to arrange the services requested in your booking.

The data you provide may include:

• Your name
• Your email
• Your telephone number
• Your date of birth
• Names and ages of other participants included in your booking
• In some cases we may also need to collect more sensitive data such as medical conditions, disabilities and special requirements in order to consider your particular needs in relation to your booking

Other information we may collect includes:

• Your IP address
• Information about your browser and operating system
• Information about your visit, this may include, but is not limited to, pages looked at, visit duration, location data, errors encountered and interaction with the pages.

This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

All payments made to us via the website are processed through a third party provider and will be encrypted using SSL technology which has been confirmed as being PCI compliant to ensure your details are processed securely.

If we need to provide you with a refund then we will request your account details in order to make the relevant payment to you.

Any personal information we collect from this website is used in accordance with the General Data Protection Regulation (EU) 2016/679) and other applicable laws.

The information you provide allows us to do the following:

• To carry out our obligations arising in connection with any contracts entered into between you and us
• If you have made an enquiry then we will use your contact details to respond to your enquiry
• To provide you with the information, products and services that you request from us
• To notify you about changes to our services
• To protect and keep our website safe and secure
• To improve our website and personalise it for you and your computer
• To measure the effectiveness of our advertising
• To resolve complaints and dealing with disputes

Your data may be kept if it is required for legal or accounting reasons.

We may contact you via email for marketing purposes but will only do so if you have specifically opted in to receive such information. You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by clicking the unsubscribe link included in the footer of our emails.

We do not pass any details to any third party for marketing purposes.

It is our policy to ensure that your personal data is not made accessible to unauthorised individuals. We have taken reasonable steps to protect both the digital and physical storage of data.

We strive to protect your personal information and although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to this website and you do so at your own risk.

When you make a booking via this web site, certain personal data you provide will need to be passed to, processed and stored by relevant third parties, such as accommodation providers, insurance companies and ground handling agents, so that they can provide you with the arrangements you require. This information is kept to a minimum and usually only includes the name of the party leader and the number of people in your party.

As a member of the Travel Trust Association, we put in place an insurance policy on your behalf that protects all payments made to us. This ensures that all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked. We will provide the Travel Trust with all names on the booking and an email address to which they will send confirmation of this policy being issued.

Analytics and search engines providers that assist us in the improvement and optimisation of our site may collect data about your IP and computer set up.

We will not retain your personal information longer than necessary.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide services to you.

Cookies are small pieces of information that are stored by your browser on your device’s hard-drive. They are used to distinguish individual users, and help us improve our website. This file is incapable of performing any tasks or functions; it is not a programme, cannot be used as a virus or access your hard drive, and no other website can use it. Some of these cookies are essential to make this website work properly, to allow you to make your holiday booking, and to enable us to fulfil your purchase requests. Other types of cookie let us identify the device you are using and how you use the website – but not you personally – in order to help us to provide you with a good experience when you browse our website. Others allow us to improve our website or the way we provide our service to customers.

You can choose to accept or decline cookies at any time. Most web browsers automatically accept cookies but you can modify your browser settings to decline cookies if you prefer by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies, parts of the website may not work properly or your use of the website may be impaired.

Our website contains links to third party websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these third-party websites. It is your responsibility to check these policies before you submit any personal data to these websites.

You have the right to check the information we hold about you and that your personal data is being processed lawfully. If you would like to update, remove or check the information we hold about you please submit a request to the data protection officer at [email protected].

If an access request is deemed by us to be unfounded or excessive we may charge a reasonable fee. If you request further copies of your data then we may charge for administrative fees.

If you wish to make a complaint about our use of your data please contact the data protection officer by email at [email protected].